Senior Manager - Access Network Operations
Role Overview
Leads mission-critical access network operations across RBC branches, campuses, remote home offices, ATM networks, global Wi-Fi, SD-WAN, and WAN connectivity.
Drives operational excellence and modernization using SRE practices, automation, and AI-assisted operations.
Key Skills for This Role
Full Job Posting
Role overview
Leads mission-critical access network operations across RBC branches, campuses, remote home offices, ATM networks, global Wi-Fi, SD-WAN, and WAN connectivity.
Drives operational excellence and modernization using SRE practices, automation, and AI-assisted operations.
Responsibilities
- Lead daily global access network operations and maintain high availability and service-level agreements.
- Direct critical incident management, root cause analysis, stakeholder escalation, and communications.
- Oversee network change management, migrations, and technology refreshes.
- Review incidents, close resilience gaps, resolve chronic issues, and implement preventive measures.
- Lead and mentor approximately 15 Senior Network Analysts, including coaching, performance development, and succession planning.
- Champion SRE, automation, observability, proactive incident detection, remediation, and AI-assisted operations.
- Identify automation opportunities and work with technical teams to integrate emerging operational tools.
- Maintain standardization initiatives, runbooks, and documentation.
- Plan network refreshes, SD-WAN expansion, and infrastructure upgrades with cross-functional partners.
- Represent operations in leadership discussions and communicate metrics, risks, and transformation progress.
Required qualifications
- Six to eight years of enterprise network operations experience, including two to four years in leadership or senior technical management.
- Experience driving technology modernization and automation, including infrastructure automation, orchestration, or emerging operations technology.
- Strong SRE foundation in runbooks, automation, observability, and metrics-driven operations.
- Hands-on access network knowledge, including branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3), SD-WAN, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
- Experience managing critical incident workflows, root cause analysis, and high-pressure communications.
- Experience managing teams of 15 or more with accountability for service levels, metrics, and business deliverables.
Desirable qualifications
- CCNP, CISSP, or another relevant network certification.
- Familiarity with Python, Ansible, or Bash.
- Hands-on experience with orchestration platforms, AI agents, or intelligent alerting.
- Experience leading cross-functional digital transformation or infrastructure modernization programs.
Compensation and benefits
- RBC describes a total rewards program with competitive compensation, bonuses, and flexible benefits.
- The posting mentions career advancement and professional development opportunities.
Work schedule
- Work hours are listed as 37.5 per week.
About RBC
RBC describes an inclusive workplace guided by values including Client First, Integrity, Collaboration, Respect, and Excellence.
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