Senior Manager - Access Network Operations
Role Overview
Lead RBC's mission-critical access network operations across branches, campuses, remote workers, ATMs, global Wi-Fi, SD-WAN, and WAN connectivity.
Drive operational excellence and modernization through SRE practices, automation, AI-assisted operations, resilience work, and incident follow-up.
Key Skills for This Role
Full Job Posting
Role overview
Lead RBC's mission-critical access network operations across branches, campuses, remote workers, ATMs, global Wi-Fi, SD-WAN, and WAN connectivity.
Drive operational excellence and modernization through SRE practices, automation, AI-assisted operations, resilience work, and incident follow-up.
Network operations
- Lead global access network operations and maintain availability and service-level adherence.
- Direct critical incident triage, root-cause analysis, escalation, and communications.
- Oversee network changes, migrations, and refreshes while minimizing business disruption.
- Conduct post-incident reviews, address resilience gaps and chronic issues, and implement preventive measures.
Team leadership and modernization
- Lead and mentor an approximately 15-person technical operations team; coach staff and support performance development and succession planning.
- Champion SRE transformation, automation, observability, proactive detection and remediation, and AI-assisted operations.
- Evaluate AI agents, intelligent alerting, predictive analytics, and other emerging technologies for operations.
- Maintain standardized runbooks and documentation; plan network refreshes, SD-WAN expansion, and infrastructure upgrades.
- Partner with engineering and business technology teams and report operational metrics, risks, and progress to leadership.
Required experience and skills
- 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
- Experience driving modernization and automation; strong SRE foundation in runbooks, observability, automation, and metrics-driven operations.
- Hands-on access-network knowledge including routing and switching protocols, SD-WAN, Aruba wireless, ClearPass, Wi-Fi, and ATM networks.
- Strong critical incident management, root-cause analysis, and high-pressure communications experience.
- Experience managing 15 or more technical operations staff with service-level, metrics, and delivery accountability.
Preferred qualifications
- CCNP, CISSP, or another relevant network certification is a plus.
- Python, Ansible, or Bash scripting; orchestration platforms, AI agents, or intelligent alerting experience are advantageous.
- Cross-functional digital transformation or infrastructure modernization leadership experience is an advantage.
Employment details
Employment type is full time; the posting lists salaried pay but does not state a compensation cadence or workplace arrangement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
RBC Group Consultant - Québec
Montréal, CAN
RBC is seeking a mobile sales consultant to acquire business sponsors and members for group retirement savings and financial wellness programs across Québec. Candidates need strong prospecting and sales results, relation
Director, Corporate Client Group Finance
Toronto, CAN
RBC seeks a Director, Corporate Client Group Finance to support mid-market corporate banking through loan structuring, delivery, monitoring, underwriting, and client financing advice. Candidates need an undergraduate deg
Senior Manager, Treasury Solutions – Corporate, Transaction Banking (ONE)
Ottawa, CAN
RBC is seeking a senior treasury solutions professional to grow corporate client relationships and revenue through cash management advice and solutions. The role includes client onboarding, sales planning, and travel acr
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
Montréal, CAN
RBC is recruiting for its RBC Amplify 2027 Business Analyst opportunity. The supplied description provides no specific duties or candidate qualifications for the role.
RBC Group Consultant - Québec
Montréal, CAN
RBC is seeking a self-directed sales professional to acquire commercial sponsors and members for its group retirement and financial wellness programs. The role combines business development, sales activation, and partner
RBC Group Consultant - Québec
Québec, CAN
The employer is seeking a self-motivated sales professional to acquire commercial sponsors and members for group retirement savings and financial wellness programs. The role combines business development, sales activatio
Director, Corporate Client Group Finance
Toronto, CAN
RBC is seeking a Director for its mid-market Corporate Client Group Finance team to structure, deliver, and manage bank-debt solutions and support client relationship objectives. Candidates need a relevant undergraduate
RBC Group Consultant - Québec
Montréal, CAN
RBC is seeking a mobile sales consultant to acquire commercial and corporate sponsors and members for its Group Advantage retirement savings and financial wellness programs. Applicants need proven sales success, prospect
RBC Group Consultant - Québec
Montréal, CAN
Director, Corporate Client Group Finance
Toronto, CAN
Senior Manager, Treasury Solutions – Corporate, Transaction Banking (ONE)
Ottawa, CAN
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
Montréal, CAN
RBC Group Consultant - Québec
Montréal, CAN
RBC Group Consultant - Québec
Québec, CAN
Director, Corporate Client Group Finance
Toronto, CAN
RBC Group Consultant - Québec
Montréal, CAN