Senior Manager - Access Network Operations

Role overview

Operational excellence

• Lead global access network operations and maintain high availability and service-level agreement performance.
• Direct critical incident triage, root cause analysis, stakeholder escalation, and communications for events affecting customer-facing services and business continuity.
• Oversee network changes, migrations, and technology refreshes to minimize business disruption.
• Lead post-incident reviews and problem management to close resilience gaps, resolve chronic issues, and implement preventive measures.

Team leadership and modernization

• Lead and mentor an approximately 15-person technical operations team through coaching, performance development, and succession planning.
• Promote continuous learning, technical excellence, and operational accountability, and align team capacity with infrastructure demands.
• Champion SRE, automation, observability, proactive detection and remediation, and AI-assisted operations.
• Identify automation opportunities across incident response, monitoring, alerting, and routine work.
• Work with engineering and technology teams to evaluate AI agents, intelligent alerting, predictive analytics, and emerging technologies.
• Develop standardization initiatives, runbooks, and documentation for consistent global operations.

Strategy and collaboration

• Plan operational strategies, network refreshes, SD-WAN expansion, and infrastructure upgrades in line with modernization priorities.
• Collaborate with network engineering, integration, and business technology teams on platform and technology integration.
• Represent operations in executive discussions and communicate metrics, risks, and transformation progress to leadership.
• Represent the team in vendor calls, implementation planning, strategic discussions, and cross-training initiatives.

Must-have qualifications

• Six to eight years of enterprise network operations experience, including two to four years in leadership or senior technical management.
• Track record delivering technology modernization and automation, including infrastructure automation, orchestration, or AI-assisted operations.
• Strong SRE knowledge, including runbooks, automation, observability, and metrics-driven operations.
• Hands-on access network knowledge: routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3), SD-WAN, Aruba wireless, ClearPass, remote access/NAC, global Wi-Fi, and ATM networks.
• Strong critical incident management, root cause analysis, and high-pressure communication experience.
• Experience managing technical operations teams of 15 or more with accountability for SLAs, metrics, and business deliverables.

Nice-to-have qualifications

• CCNP, CISSP, or another relevant network certification.
• Familiarity with Python, Ansible, or Bash.
• Hands-on experience with orchestration platforms, AI agents, or intelligent alerting systems.
• Experience leading cross-functional digital transformation or infrastructure modernization programs.

Employment details

• Full-time regular position; 37.5 work hours per week.
• Compensation is described as salaried; no salary cadence or amount is stated.

Benefits

• RBC describes a total rewards program with competitive compensation, bonuses, and flexible benefits, along with career advancement and development opportunities.