Senior Manager - Access Network Operations

Role overview

Operations and incident management

• Lead day-to-day global access network operations and maintain availability and service-level agreement performance.
• Direct critical incident triage, root cause analysis, escalation, and communication for events affecting customer services and business continuity.
• Oversee changes, migrations, and technology refreshes to minimize business disruption.
• Run post-incident reviews, address resilience gaps and chronic issues, and implement preventive measures.

Team and modernization leadership

• Lead and mentor an approximately 15-person technical operations team, including coaching, development, and succession planning.
• Champion SRE, automation, observability, proactive incident detection, remediation, and AI-assisted operations.
• Integrate emerging technologies such as AI agents, intelligent alerting, and predictive analytics with engineering partners.
• Develop standardization initiatives, runbooks, and documentation for global operations.

Planning and collaboration

• Develop operational strategies and contribute to network refresh, SD-WAN expansion, and infrastructure upgrade planning.
• Partner with network engineering, integration, and business technology teams on new platforms and technologies.
• Represent operations in executive discussions and communicate metrics, risks, and transformation progress.

Must-have qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Experience driving technology modernization and automation initiatives.
• Strong SRE foundation, including runbooks, automation, observability, and metrics-driven operations.
• Hands-on knowledge of branch/campus routing and switching, BGP, OSPF, HSRP, STP, VRF, L2/L3 protocols, SD-WAN, remote access/NAC, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
• Critical incident management experience, including root cause analysis and high-pressure communications.
• Experience managing 15 or more technical operations staff with accountability for SLAs, metrics, and business deliverables.

Preferred qualifications

• CCNP, CISSP, or another relevant network certification is preferred.
• Python, Ansible, or Bash familiarity is preferred.
• Experience with orchestration platforms, AI agents, or intelligent alerting is preferred.
• Cross-functional digital transformation or infrastructure modernization program leadership is preferred.

Work schedule and employment

• Full-time, regular salaried position with 37.5 work hours per week.