Senior IT Support Engineer
Key Skills for This Role
Full Job Posting
Roles and Responsibilities
- Provide Level 2 and Level 3 technical support for hardware, software, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Manage user accounts, permissions, email accounts, and Active Directory.
- Configure and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, and firewalls.
- Monitor servers, storage, backup systems, and network infrastructure.
- Maintain CCTV, access control, biometric, and time attendance systems when required.
- Perform system updates, patches, antivirus management, and security compliance checks.
- Manage backup, disaster recovery, and system restoration procedures.
- Coordinate with vendors for hardware repairs, warranty claims, and technical support.
- Maintain IT asset inventory, software licenses, documentation, and standard operating procedures.
- Provide support across office locations, including emergency support outside business hours when required.
Preferred Skills
- Windows Server administration.
- Active Directory and Group Policy.
- Microsoft 365 administration.
- TCP/IP, DNS, DHCP, and VPN.
- VMware or Hyper-V virtualization.
- Firewall configuration using Fortinet, Sophos, MikroTik, Cisco, or similar technologies.
- Backup and recovery solutions.
- CCTV, access control, and ELV systems.
- Troubleshooting, communication, documentation, and customer service skills.
Work Location
- Work is performed in person.
- The role provides on-site and remote support to users across different office locations.
Pay
- Pay starts at AED 3,500 per month.
Requirements
- Experience providing Level 2 and Level 3 technical support for hardware, software, and network issues.
- Knowledge of Windows Server administration, Active Directory, and Group Policy.
- Knowledge of Microsoft 365 administration and business applications.
- Knowledge of TCP/IP, DNS, DHCP, VPN, and firewall configuration.
- Experience with VMware or Hyper-V virtualization.
- Experience with backup and recovery solutions.
- Experience with CCTV, access control, biometric, time attendance, or ELV systems.
- Strong troubleshooting, communication, documentation, and customer service skills.
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