Senior IT Support Engineer
Role Overview
Manage IT service requests, maintain servers and network infrastructure, administer Active Directory, and support system security and performance.
Provide onsite and remote technical support, including at project sites, with timely resolution aligned to ITSM standards and SLAs.
Key Skills for This Role
Full Job Posting
Role overview
Manage IT service requests, maintain servers and network infrastructure, administer Active Directory, and support system security and performance.
Provide onsite and remote technical support, including at project sites, with timely resolution aligned to ITSM standards and SLAs.
Responsibilities
- Handle IT service requests by phone and through the ITSM system; troubleshoot, resolve, or escalate incidents according to best practices and SLAs.
- Administer Active Directory, authentication, authorization, and directory services.
- Deploy and update software, hardware, and peripherals across LAN/WAN infrastructure.
- Maintain servers, backups, routers, switches, and firewalls to ensure secure connectivity and high availability.
- Monitor security and performance; implement patches, upgrades, and intrusion-prevention measures.
- Maintain SOPs, knowledge-base articles, incident records, and operational procedures.
- Deliver user support, train colleagues, and work with vendors to resolve complex issues.
- Recommend improvements and keep technical knowledge current.
- Support construction and remote project sites, including CCTV and other site technology systems.
Qualifications and experience
- Bachelor’s degree in Information Technology or Computer Science.
- At least 8 years of hands-on IT support experience.
- ITIL Foundation and a technical certification such as Microsoft, Cisco, or Fortigate.
- Construction or contracting environment experience is preferred.
Work location
- The posting states work is in person and also describes onsite and remote technical support, including project locations.
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