Senior Executive_ AWS Microservices & EKS Support Engineer - Pune

Role overview

Operational support

• Monitor production microservices and REST APIs; troubleshoot application, API, container, network, DNS, authentication, and access issues.
• Resolve incidents and service requests within service levels; support P1/P2 recovery and update stakeholders.
• Perform problem analysis and root cause analysis, track corrective actions, and execute approved recovery, scaling, rollback, and restoration procedures.
• Monitor AWS services including VPC, Route 53, WAF, IAM, load balancers, CloudWatch, ECR, and Secrets Manager.
• Support EKS/Kubernetes workloads and analyze logs, metrics, traces, events, and workload history.
• Maintain dashboards, alerts, health checks, synthetic monitoring, operational runbooks, escalation procedures, and audit evidence.
• Automate recurring work with Shell, Python, AWS-native services, and workflow runbooks.
• Contribute to responsible AI/AIOps initiatives, service reviews, governance, and continual improvement; collaborate with platform, network, security, database, and vendor teams.

Candidate requirements

• 1–3 years of experience in IT Operations, Cloud Support, Application Operations, Production Support, DevOps, or SRE.
• Knowledge of AWS cloud services, cloud-native support, microservices, REST APIs, HTTP, JSON, authentication, TLS, latency, retries, and timeouts.
• Working knowledge of Amazon EKS/Kubernetes, including Pods, Deployments, Services, Ingress, ConfigMaps, Secrets, Namespaces, and Horizontal Pod Autoscaling.
• Familiarity with AWS VPC, Route 53, WAF, IAM, load balancers, CloudWatch, ECR, and Secrets Manager.
• Understanding of Linux/Unix, command-line operations, log analysis, observability, and ITIL service-management processes.
• Experience with Shell scripting, Python, or automation tooling; exposure to CI/CD, GitOps, Helm, Terraform, CloudFormation, or Argo CD is advantageous.
• Understanding of operational risk, business continuity, disaster recovery, and audit compliance; strong analytical, communication, documentation, and collaboration skills.