Senior Customer Success Manager- Learning Solutions- (12 month fixed term contract)

Company Description

Job Description

Responsibilities Include

• :
• Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers
• Partner with Sales, Onboarding Consultant, Technical Client Managers, Technical Consultants, and Solutions Engineers post-sales to implement products and solutions to ensure client is achieving optimal results and ROI
• Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption
• Track and record customer activity in a timely manner in systems of record
• Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
• Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
• Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Learning Solutions
• Maintain a deep understanding of LinkedIn products and be familiar with industry knowledge to effectively guide customers on best practice
• Provide input and ideas to internal teams to continuously improve our product, systems and resources
• Manage and execute projects geared to drive adoption of new products and services with customers
• Deliver on-site and on-line presentations, webinars, and workshops
• Perform other duties as may be assigned.
• Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory

Basic Qualifications

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Experience in Digital Learning solutions
• Business fluency in English

Preferred Qualifications

• Business fluency in Arabic highly preferred
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor's degree or equivalent practical experience

Suggested Skills

• Stakeholder Management
• Account Management
• Data Analysis

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