Senior Customer Success Manager - UAE

At Sully.ai,

*One Human, One Doctor*

What You’ll Do

• Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts
• Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

What You Must Bring

• 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles
• You operate like an owner and take extreme accountability.
• You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
• Willingness to travel up to 20% for in-person client meetings and industry conferences

First-Month Focus

• Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)

Sully.ai