Senior Customer Service Executive
Skills
About This Role
Key Responsibilities
- Process and follow up customers export and import shipments efficiently and accurately.
- Serve the customer in all queries and requirements
- Monitor shipment according to customer status and track & trace upon delivery.
- Handle full sets of shipping Documentation timely and accurate until closing of files,
- Ensure the highest standard of customer service.
- Assisting with processing price quotes and rate negotiations.
- Working in harmony with the relevant sales and operations teams, correcting when necessary to engage in activities,
- Preparing periodic reports completely and on time.
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