Senior Customer Success Manager - UAE
Skills
About This Role
At Sully.ai,
We’re Building the Most Impactful Healthcare Company on Earth
We believe that access to a great doctor is a basic human right.
Today, that’s not a reality.
Delays, misdiagnoses, administrative chaos, and burnout plague the system.
*One Human, One Doctor*
.
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency.
All powered by our own patented, world-class models and deployed in real-world care.
What You’ll Do
- Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
- Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
- Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
- Playbook building: Build the playbook for how we consult and support our highest value accounts
- Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients
What You Must Bring
- 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
- Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
- Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles
- You operate like an owner and take extreme accountability.
- You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
- Willingness to travel up to 20% for in-person client meetings and industry conferences
First-Month Focus
- Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account.
- Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts
- Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)
Sully.ai
?
🔥 Revolutionizing the antiquated $800B+ Healthcare market
🧠 60%+ Ex-founders who have built, scaled, exited.
We hire A-players
⚡️ Speed matters: we operate with urgency, autonomy, and ownership
🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine
❤️ Your work directly unlocks doctors to reclaim their time, and patients get better, faster care
*Sully.ai is an equal opportunity employer.
In addition to EEO being the law, it is a policy that is fully consistent with our principles.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.
Sully.ai prohibits any form of workplace harassment.*
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.sully.ai/ Job Function: Others Company Industry/
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