Senior Customer Service and Operations Officer
Skills
About This Role
Position: Senior Customer Service & Operations Officer
- Experience Required:
- 4 - 7 Years in the same field
- **Salary Offered : AED 4,000 to 5,500**
- **Team Handling Experience: Mandatory**
About Cambridge Education
Cambridge Education is a leading talent development organization established in 1987 as part of a prominent group in the Middle East.
Headquartered in Dubai, with offices across Dubai, Abu Dhabi, USA, and India, we proudly celebrate 39 years of excellence in education and professional training.
We are looking for an experienced and dynamic Senior Customer Service & Operations Officer to join our Abu Dhabi office .
Key Requirements
- Team handling and leadership experience
- Excellent English communication skills
- Strong proficiency in Microsoft Office Suite
- Knowledge of customer service practices and data analysis
- Strong escalation handling and conflict resolution skills
- Achieving upselling and cross-selling targets (Mandatory)
- Managing and achieving assigned targets and performance goals (Mandatory)
- AI skills preferred
Customer Service Responsibilities
- Lead and manage end-to-end customer service operations
- Ensure high levels of customer satisfaction and service quality standards
- Handle customer escalations efficiently and professionally
- Mentor and guide customer service team members for performance improvement
- Monitor and improve customer experience through structured feedback
- Maintain strong communication with clients and stakeholders
Operations Responsibilities
- Track and monitor performance metrics (weekly, monthly, quarterly)
- Coordinate with internal teams to ensure smooth operational delivery
- Support process improvements for efficiency and service quality
- Align operations with organizational goals and service standards
- Ensure consistent reporting of KPIs and performance outcomes
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