Senior Client Administrator

Role purpose

Onboarding and enrolment

• Coordinate onboarding of new policies and manage end-to-end enrolment for new and existing clients.
• Collect, verify, and validate employee census data and supporting documents.
• Enter enrolments in insurer portals and client platforms; process member additions and policy activation requests.
• Coordinate insurer policy setup and issuance; generate and distribute electronic and physical insurance cards.
• Perform DHA ID validation and resolve DHPO errors.
• Maintain onboarding records and databases; conduct quality checks before submissions.
• Monitor timelines and service-level agreements; respond to daily onboarding requests and eligibility queries.
• Support invoice verification and reconciliation, reporting, status updates, meetings, and presentations.
• Communicate onboarding requirements and timelines to clients and employees.

Role expectations

• Handle large corporate accounts and maintain accurate member enrolment data.
• Provide clear, concise communication and take responsibility for client relationships and service quality.
• Follow applicable legal and regulatory requirements, company policies, and procedures.

Service and operational behaviours

• Identify improvement opportunities and ensure quality, flexibility, efficiency, and productivity in operational processes.
• Promote growth through service excellence and identify cross-selling opportunities.
• Support cash-management standards and targets through work with clients, markets, and associates.
• Complete mandatory training and participate in development opportunities.