Client Manager - Corporate Risks

Purpose of the role

Client relationships and renewals

• Manages client and insurer communications, resolves requests with the Account Handler, and maintains regular client engagement through monthly meetings.
• Leads renewal planning, pre-renewal submissions, underwriter engagement, and negotiation.
• Sends renewal notices at least 120 days before renewal and submits underwriting data at least 60 days before renewal; project policy deadlines are 60 and 30 days, respectively.
• Reviews insurance coverage, limits, deductibles, pricing, exclusions, wording, risk profile, claims history, gaps, and overlaps.
• Identifies programme harmonisation, integration, and capacity opportunities and recommends programme architecture.
• Follows placement strategy, seeks migration from Tier 3 or 4 to Tier 1 or 2 markets where feasible, and reviews broking slips, quotations, and policy documents before sharing.
• Logs new business, renewal, and endorsement transactions in Lockton Pulse.

Compliance and coordination

• Owns QAFA audits and compliance with CBUAE regulations and Lockton procedures; tracks SLA validity and advance renewals.
• Coordinates global programmes, producer networks, reinsurance placements, RFPs, tenders, and joint services with internal teams.
• Supports premium collection escalations, Lockton Pulse implementation, retention and placement targets, and insurer relationships.
• Tracks team leave and proactively plans Account Handler backup coverage.

Required qualifications

• Requires thorough knowledge of corporate risks broking for large corporate accounts, including renewal planning, contract review, and insurer negotiation.
• Requires relationship-building, time management, prioritization, confidentiality, teamwork, and cross-functional collaboration.
• Requires proficiency in Microsoft Word, Excel, Outlook, and similar applications, plus excellent written and verbal communication.
• Values adaptability and active professional development.

Work arrangement

• The employer describes a hybrid working model.
• Client meetings may be in person or remote according to client preference, with at least one in-person meeting per client each year.

About Lockton MENA