Senior Change Manager

Company

Role summary

Workplace

• The posting states the role is on site in West London.

Change control and coordination

• Own and manage customer changes and change projects from start to finish; maintain an audited trail for contract compliance.
• Coordinate NCR teams to scope customer software changes and ensure change work, including scoping and management, is funded.
• Run customer change board calls via Teams twice per week and maintain a historic log of change requests.

Remote deployments and service communications

• Coordinate remote software deployments, including testing and certification, customer test sign-off and successful rollout.
• Send weekly customer notifications about planned system changes or outages that may affect service.
• Coordinate communications following deployment failure or business impact and prepare information for customer reviews.
• Track change-freeze periods and communicate schedules to customers, NCR stakeholders and third parties.

Risk, review and improvement

• Coordinate sharing of root-cause analysis with customers after outages.
• Review deployment documentation for completeness and accuracy and conduct post-implementation reviews.
• Ensure resources are committed across deployment phases, identify milestones and assess risks.
• Recommend improvements to procedures and processes for NCR delivery and customer change.

Candidate profile

• 5–10 years of change management or project experience.
• Customer-facing skills for facilitating management meetings; analytical and/or technical experience, preferably within NCR Services.
• Proficiency with Microsoft Office Suite and knowledge of NCR Managed Services delivery and S/W Agents.
• Excellent written and verbal communication, multitasking, time management and organizational skills.
• Ability to identify and resolve issues urgently; problem management resolution and teamwork skills.
• Understand how change management and release management differ and connect; have change management handling skills.
• Knowledge of customer-build architectural software and test management experience.
• Fluent Spanish and English.