Senior Campaign Operations Manager – Casino

About Fanatics

Role Overview

Delivery Accountability and Operational Control

• Own campaign, promotion, and front-end content delivery from approved brief through build, QA, deployment, monitoring, and post-launch review.
• Maintain delivery status, live risk, campaign calendars, dependencies, and escalation paths.
• Hold the team accountable for quality and timeliness and surface systemic risks requiring broader action.

Incident Management and Operational Resilience

• Own on-call coverage and incident response for live campaigns, promotions, and content.
• Troubleshoot platform and execution issues and coordinate containment, stakeholder communications, recovery, and post-incident follow-up.
• Drive root-cause resolution and corrective action for recurring or high-severity incidents.
• Establish severity levels, playbooks, and launch monitoring checklists.

Standards, Governance and Compliance

• Set standards for campaign and content setup, audience selection, offer eligibility, testing, deployment, and monitoring.
• Own the operational QA and release readiness gate with Commercial, Legal, Compliance, and Product.
• Ensure responsible gaming, privacy, and jurisdictional requirements are met with clear audit trails.
• Maintain change controls, access permissions, and documentation for consistent and compliant execution.

Team Leadership and Capability Building

• Lead, coach, and develop the team while setting clear objectives and decision rights.

Requirements

• Hands-on experience troubleshooting live platforms and campaign or promotion execution issues.
• Ability to lead incident response and act as the senior operational escalation point.
• Ability to lead, coach, and develop an operational delivery team.
• Ability to manage campaign, promotion, and front-end content delivery from brief through post-launch review.
• Ability to maintain compliant execution across responsible gaming, privacy, and jurisdictional requirements.