Senior Business Application Analyst

RESPONSIBILITIES

• Map current-state processes across sales, marketing, finance, people ops and support; identify the friction and design better ways of working with the teams involved.
• Lead the migration of platform administration from departmental experts into IT, one application at a time.
• Administer the platforms once transitioned: configuration, licences, permissions, fields, workflows and automation.
• Build integrations between systems using native connectors and low-code tooling, and remove manual re-keying.
• Own build-vs-buy decisions for internal capability needs, and govern what gets built.
• Act as the single intake point for application requests, turning "we need to buy X" into a problem statement.
• Provide tier-3 support, produce documentation and train business-side process owners.
• Manage renewals, licence right-sizing and access reviews across the estate.
• WHAT WERE LOOKING FOR
• Demonstrated business process improvement experienceL you can walk us through a process you mapped, redesigned and implemented, and say what measurably changed.
• 3+ years as the hands-on administrator of one or more business SaaS platforms. You have owned the admin console, not supervised someone who did.
• Ability to run a process mapping session with a team that didn't ask for one, and leave with them bought in rather than defensive.
• Strong structural reasoning: you can design a permissions model, map fields between two systems, or build multi-branch conditional automation and explain your choices.
• Practical integration experience with native connectors and low-code tooling (Zapier, Make, Workato, Power Automate or similar).
• Working knowledge of SSO, SCIM provisioning and role-based access control.
• Sound build-vs-buy judgement, with total cost of ownership in mind rather than cost to deliver.
• Credibility with senior stakeholders — able to tell a department head their process is the problem and keep the relationship intact.