Senior Associate – Business Excellence

Overview

Job Detail

• sRoles, Responsibilities, Dutie
• sSenior Associate – Business Excellence (BusEx
• )This role is critical for establishing and maintaining the operational discipline necessary to achieve Modon Communities' overarching business objectives.
• The Senior Associate – Business Excellence acts as the central engine for continuous improvement, process architecture, and operational maturity across the entire enterprise
• .
• 1.
• Center of Excellence (CoE) & Global Best Practic
• **esEstablish the Co**
• E: Act as the foundational leader of the Business Excellence Center of Excellence, setting the enterprise standard for operational maturity and organizational agilit
• **y.Global Benchmarking & Framework**
• s: Actively source, adapt, and deploy global best practices.
• Drive organizational adherence to international quality and excellence frameworks (e.g., EFQM, ISO 9001/14001/45001
• **).Policy & SOP Standardizatio**
• n: Draft, refine, and enforce robust operational policies and Standard Operating Procedures (SOPs), creating a centralized, accessible repository to ensure absolute consistency across all business unit
• **s.Process Governance & Auditin**
• g: Institute a rigorous, recurring audit cadence to monitor compliance with newly established policies, ensuring optimized processes do not regress to legacy behaviour
• **s.KPI Formulatio**
• n: Define and monitor leading and lagging process health metrics, linking localized operational performance directly to Modon Communities' overarching strategic objective
• s.2.
• Target Operating Model (TOM) & Process Architectu
• **reTOM Redesign & Deploymen**
• t: Lead the end-to-end analysis, structural redesign, and deployment of future-state Target Operating Models (TOM) across the enterprise, ensuring optimal utilization of People, Processes, and Technolog
• **y.Enterprise Blueprintin**
• g: Architect and map complex cross-functional workflows using Tier-1 architecture tools (e.g., ARIS, Visio, Compelion etc) establishing clear baselines for current state operation
• **s.Value Stream Mapping (VSM**
• ): Conduct macro-level mapping of core enterprise value streams to identify major bottlenecks, redundancies, and non-value-added activities spanning multiple department
• **s.Digital Transformation & Automation Readines**
• s: Partner closely with IT and Data Analytics teams to identify, document, and standardize highly repetitive manual processes, preparing them for digitization or Robotic Process Automation (RPA
• **).Workflow Standardizatio**
• n: Eliminate fragmented, localized workarounds by enforcing standardized process architectures across both corporate support services (Finance, HR, IT) and frontline asset managemen
• t.3.
• Lean Six Sigma & Trimodal Continuous Improveme
• **ntWaste Elimination (Muda**
• ): Systematically apply Lean Six Sigma methodologies to identify, quantify, and eradicate the "8 Wastes" (Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra Processing) from daily operation
• **s.Facilitate Kaizen (Speed**
• ): Rapidly deploy to the frontline to lead 0–8 week Kaizen sprint events, resolving immediate operational friction and delivering rapid, highly visible "Quick Wins
• **."Champion A3 Problem-Solving (Tactical**
• ): Guide cross-functional teams through structured A3 thinking to systematically dismantle persistent, medium-complexity roadblocks (2–12 month resolution
• **).Lead DMAIC Projects (Insights**
• ): Act as the lead facilitator for transformative, data-intensive DMAIC initiatives, relying on statistical process control to redesign core enterprise value streams and achieve multi-million-dirham breakthrough
• **s.Data-Driven Root Cause Analysi**
• s: Leverage business intelligence and process mining concepts to uncover hidden inefficiencies, moving teams away from assumption-based problem-solvin

g.4. Silo Elimination, CX & Operational Harmonizati

• **onCross-Functional Integratio**
• n: Act as the operational "connective tissue," actively dismantling deeply entrenched departmental silos to create a unified organizational workflo
• **w.Seamless Handoffs & SLA**
• s: Design and govern frictionless handoffs by establishing strict internal Service Level Agreements (SLAs) between independent community assets and centralized corporate function
• **s.Customer Journey Optimization (CX**
• ): Map and optimize end-to-end resident and customer journeys.
• Guarantee that internal process optimizations directly translate into higher service quality, reliability, and frictionless experiences for end-user
• **s.Optimize Total Cost of Ownership (TCO**
• ): Ensure that harmonized processes directly maximize enterprise resource utilization and reduce the operational running costs of physical assets and facilitie
• **s.Vendor & Third-Party Harmonizatio**
• n: Extend operational excellence standards to external contractors, FM providers, and suppliers, ensuring their workflows integrate seamlessly with Modon Communities' internal processe

s.5. Cultural Transformation & Capability Buildi

• **ngDrive CI Cultur**
• e: Act as a relentless change agent, transforming continuous improvement from a temporary, project-based initiative into an embedded, daily organizational behaviou
• **r.Internal Certification Academie**
• s: Design, build, and deliver comprehensive internal training modules and certification programs (e.g., internal Yellow Belt or Green Belt training) focused on foundational Lean tools (5S, Visual Management, Ishikawa
• **).Change Management Applicatio**
• n: Apply structured change management methodologies (such as ADKAR) to successfully guide operational teams through disruptive process transitions, minimizing downtime and resistanc
• **e.Innovation & Idea Funne**
• l: Establish and manage a centralized "Idea Funnel" to capture, evaluate, and recognize grassroots efficiency suggestions from frontline employee
• **s.Coach and Mento**
• r: Provide hands-on coaching to departmental leaders, community managers, and process owners, empowering them to continuously evaluate and sustain optimized workflows independentl
• y.

on:1. Academic & Educational Backgro

• **undRequired Degre**
• e: Bachelor’s degree in Business Administration, Engineering, Quality Management, Data Science, Computer Science, Business Analytics, or a related fie
• **ld.Preferred Advancemen**
• ts: A Master’s degree (MBA, MSc in Project Management, or Engineering Management) is considered a strong differentiat
• or.2.
• Professional Certificati
• **onsLean Six Sigma Maste**
• ry: Active Lean Six Sigma Black/Green Belt certification is strictly required (Black Belt is highly preferre
• **d).Excellence & Quality Framewor**
• ks: Certifications or formal training in EFQM, ISO standards (9001, 14001, 45001), or Business Process Management (BPM/BPMN 2.
• **0).Change Manageme**
• nt: Formal certification in Change Management (e.g., Prosci / ADKAR) is considered a strong differentiat
• or.