Retail Manager

Job Purpose

Roles, Responsibilities & Duties

• Manage the daily operations and administration of assigned retail properties, ensuring a clean, safe, and well-maintained environment.
• Oversee the leasing process for retail units, including vacancy management, property viewings, tenant screening, lease negotiations, lease administration, and coordination of tenant move-ins and move-outs.
• Build and maintain strong relationships with tenants by addressing enquiries, requests, complaints, and concerns promptly and professionally to maximize tenant satisfaction and retention.
• Supervise and coordinate the performance of property management staff, security personnel, housekeeping, maintenance teams, and third-party service providers.
• Monitor property budgets, operating expenses, rental collections, arrears, and revenue performance to ensure financial objectives are achieved.
• Ensure compliance with all applicable legal, regulatory, health and safety requirements, as well as company policies and procedures.
• Conduct regular property inspections to ensure the proper maintenance of retail units, common areas, and facilities, initiating preventive and corrective maintenance where necessary.
• Maintain accurate records and prepare reports on leasing activities, occupancy, rental collections, operating expenses, maintenance, and tenant relations.
• Collaborate with the Leasing and Marketing teams to implement initiatives that increase footfall, strengthen the property's brand positioning, and optimize tenant mix.
• Coordinate and oversee tenant fit-outs, refurbishment works, and capital improvement projects to enhance the property's value and customer experience.
• Assist in preparing annual budgets, financial forecasts, and management reports.
• Support tenant engagement initiatives, promotional events, and community activities that enhance the shopping environment.
• Respond effectively to emergencies and property incidents, ensuring appropriate escalation and adherence to established procedures.
• Assist with procurement activities, vendor selection, contract administration, and supplier performance management.
• Ensure all lease documentation, contracts, records, and correspondence are maintained accurately and in compliance with audit requirements.
• Perform any other duties as assigned by management.

Qualifications

• Bachelor's Degree in Property Management, Real Estate, Business Administration, or a related discipline.
• Professional certification such as CPM, RICS, or an equivalent qualification is an added advantage.

Experience & Competencies

• Minimum of
• 5 years' experience
• in retail property management, commercial real estate, or shopping mall management.
• Strong knowledge of retail leasing practices, property operations, facilities management, and relevant regulatory requirements.
• Demonstrated experience in budgeting, financial management, rental collection, and cost control.
• Excellent communication, negotiation, interpersonal, and customer service skills.
• Strong leadership, team management, coaching, and performance management capabilities.
• Proficiency in property management systems and Microsoft Office applications.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and perform effectively under pressure.
• High level of professionalism, integrity, accountability, and attention to detail.

1. Retail Property Management Experience

• Minimum 5 years of experience managing retail properties such as shopping malls, retail plazas, or commercial centres.
• Proven track record in property or asset management.

2. Financial Management

• Experience in budgeting, forecasting, financial reporting, and cost control.
• Strong understanding of retail leasing structures, rental income, and revenue optimization.

3. Leasing & Tenant Management

• Proven experience in lease negotiation, lease administration, and tenant onboarding.
• Ability to develop and maintain an optimal tenant mix.
• Strong tenant relationship management and conflict resolution skills.

4. Operational Management

• Experience managing day-to-day retail property operations.
• Knowledge of tenant fit-outs, store openings, maintenance coordination, and facilities management.

5. Legal & Regulatory Compliance

• Working knowledge of property laws, lease agreements, health and safety regulations, and risk management.
• Ability to ensure compliance with statutory and company requirements.

6. Leadership & People Management

• Experience leading multidisciplinary teams, including leasing, administration, facilities, security, housekeeping, maintenance, and marketing support.
• Strong coaching, mentoring, and performance management skills.

7. Communication & Stakeholder Management

• Excellent written and verbal communication skills.
• Strong negotiation, relationship management, and conflict resolution abilities.

1. Facilities & Vendor Management

• Experience overseeing facilities management, security operations, maintenance services, and contractor performance.
• Knowledge of procurement processes, service contracts, and vendor management.

2. Business Analysis & Reporting

• Ability to analyse market trends, benchmark property performance, and identify business opportunities.
• Experience preparing, interpreting, and presenting management reports and performance dashboards