Senior Associate – Business Excellence

Overview

Senior Associate – Business Excellence (BusEx)

• This role is critical for establishing and maintaining the operational discipline necessary to achieve Modon Communities' overarching business objectives.
• The Senior Associate – Business Excellence acts as the central engine for continuous improvement, process architecture, and operational maturity across the entire enterprise.
• 1.
• Center of Excellence (CoE) & Global Best Practices
• **Establish the CoE:**
• Act as the foundational leader of the Business Excellence Center of Excellence, setting the enterprise standard for operational maturity and organizational agility.
• **Global Benchmarking & Frameworks:**
• Actively source, adapt, and deploy global best practices.
• Drive organizational adherence to international quality and excellence frameworks (e.g., EFQM, ISO 9001/14001/45001).
• **Policy & SOP Standardization:**
• Draft, refine, and enforce robust operational policies and Standard Operating Procedures (SOPs), creating a centralized, accessible repository to ensure absolute consistency across all business units.
• **Process Governance & Auditing:**
• Institute a rigorous, recurring audit cadence to monitor compliance with newly established policies, ensuring optimized processes do not regress to legacy behaviours.
• **KPI Formulation:**
• Define and monitor leading and lagging process health metrics, linking localized operational performance directly to Modon Communities' overarching strategic objectives.
• 2.
• Target Operating Model (TOM) & Process Architecture
• **TOM Redesign & Deployment:**
• Lead the end-to-end analysis, structural redesign, and deployment of future-state Target Operating Models (TOM) across the enterprise, ensuring optimal utilization of People, Processes, and Technology.
• **Enterprise Blueprinting:**
• Architect and map complex cross-functional workflows using Tier-1 architecture tools (e.g., ARIS, Visio, Compelion etc) establishing clear baselines for current state operations.
• **Value Stream Mapping (VSM):**
• Conduct macro-level mapping of core enterprise value streams to identify major bottlenecks, redundancies, and non-value-added activities spanning multiple departments.
• **Digital Transformation & Automation Readiness:**
• Partner closely with IT and Data Analytics teams to identify, document, and standardize highly repetitive manual processes, preparing them for digitization or Robotic Process Automation (RPA).
• **Workflow Standardization:**
• Eliminate fragmented, localized workarounds by enforcing standardized process architectures across both corporate support services (Finance, HR, IT) and frontline asset management.
• 3.
• Lean Six Sigma & Trimodal Continuous Improvement
• **Waste Elimination (Muda):**
• Systematically apply Lean Six Sigma methodologies to identify, quantify, and eradicate the "8 Wastes" (Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra Processing) from daily operations.
• **Facilitate Kaizen (Speed):**
• Rapidly deploy to the frontline to lead 0–8 week Kaizen sprint events, resolving immediate operational friction and delivering rapid, highly visible "Quick Wins."
• **Champion A3 Problem-Solving (Tactical):**
• Guide cross-functional teams through structured A3 thinking to systematically dismantle persistent, medium-complexity roadblocks (2–12 month resolution).
• **Lead DMAIC Projects (Insights):**
• Act as the lead facilitator for transformative, data-intensive DMAIC initiatives, relying on statistical process control to redesign core enterprise value streams and achieve multi-million-dirham breakthroughs.
• **Data-Driven Root Cause Analysis:**
• Leverage business intelligence and process mining concepts to uncover hidden inefficiencies, moving teams away from assumption-based problem-solving.

4. Silo Elimination, CX & Operational Harmonization

• **Cross-Functional Integration:**
• Act as the operational "connective tissue," actively dismantling deeply entrenched departmental silos to create a unified organizational workflow.
• **Seamless Handoffs & SLAs:**
• Design and govern frictionless handoffs by establishing strict internal Service Level Agreements (SLAs) between independent community assets and centralized corporate functions.
• **Customer Journey Optimization (CX):**
• Map and optimize end-to-end resident and customer journeys.
• Guarantee that internal process optimizations directly translate into higher service quality, reliability, and frictionless experiences for end-users.
• **Optimize Total Cost of Ownership (TCO):**
• Ensure that harmonized processes directly maximize enterprise resource utilization and reduce the operational running costs of physical assets and facilities.
• **Vendor & Third-Party Harmonization:**
• Extend operational excellence standards to external contractors, FM providers, and suppliers, ensuring their workflows integrate seamlessly with Modon Communities' internal processes.

5. Cultural Transformation & Capability Building

• **Drive CI Culture:**
• Act as a relentless change agent, transforming continuous improvement from a temporary, project-based initiative into an embedded, daily organizational behaviour.
• **Internal Certification Academies:**
• Design, build, and deliver comprehensive internal training modules and certification programs (e.g., internal Yellow Belt or Green Belt training) focused on foundational Lean tools (5S, Visual Management, Ishikawa).
• **Change Management Application:**
• Apply structured change management methodologies (such as ADKAR) to successfully guide operational teams through disruptive process transitions, minimizing downtime and resistance.
• **Innovation & Idea Funnel:**
• Establish and manage a centralized "Idea Funnel" to capture, evaluate, and recognize grassroots efficiency suggestions from frontline employees.
• **Coach and Mentor:**
• Provide hands-on coaching to departmental leaders, community managers, and process owners, empowering them to continuously evaluate and sustain optimized workflows independently.

1. Academic & Educational Background

• **Required Degree:**
• Bachelor’s degree in Business Administration, Engineering, Quality Management, Data Science, Computer Science, Business Analytics, or a related field.
• **Preferred Advancements:**
• A Master’s degree (MBA, MSc in Project Management, or Engineering Management) is considered a strong differentiator.

2. Professional Certifications

• **Lean Six Sigma Mastery:**
• Active Lean Six Sigma Black/Green Belt certification is strictly required (Black Belt is highly preferred).
• **Excellence & Quality Frameworks:**
• Certifications or formal training in EFQM, ISO standards (9001, 14001, 45001), or Business Process Management (BPM/BPMN 2.0).
• **Change Management:**
• Formal certification in Change Management (e.g., Prosci / ADKAR) is considered a strong differentiator.