Senior Account Manager - Enterprise

Role overview

Account management and solution expertise

• Manage enterprise accounts as the primary customer contact and build relationships with key stakeholders.
• Conduct account reviews, identify opportunities, support customer satisfaction, and coordinate service delivery.
• Manage contract renewals and continued value realization.
• Understand the cloud, cybersecurity, data, and digital solutions portfolio and align solutions to client needs.
• Collaborate with technical and presales teams to position integrated solutions.

Business development and collaboration

• Expand existing accounts through upselling and cross-selling; contribute to pipeline, account plans, and growth strategies.
• Prepare and deliver proposals and presentations aligned with customer requirements and outcomes.
• Participate in client meetings and engagements to strengthen relationships and generate opportunities.
• Coordinate with product, presales, and delivery teams; engage technical and business stakeholders.
• Resolve customer issues with internal teams and maintain accurate account activity and opportunity records in CRM systems.

Requirements

• At least 8 years of account management experience in ICT, cloud services, or technology-related industries.
• Experience managing enterprise accounts and driving growth through upselling and cross-selling.
• Knowledge of cloud (IaaS, PaaS, SaaS), cybersecurity, data and analytics, digital transformation, data management, and networking.
• Experience with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
• Familiarity with CRM tools such as Salesforce.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.

Culture and conduct