Senior Account Manager

About Nintex

About the role

Account Planning

• Build and execute account plans and sales strategies that align with company objectives for top accounts to drive seamless delivery and account penetration.
• Conduct quarterly account reviews with customers to ensure understanding of their roadmap / long-term goals and identify expansion opportunities.

Relationship Management

• Develop and maintain strong, long-lasting relationships with assigned customer accounts, serving as their trusted advisor and acting as the main point of contact within Nintex.
• Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving internal advocacy for Nintex, regularly engaging with them to assess their needs and align our solutions with their objectives, tracking progress accordingly.
• Build and maintain brand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella.
• Stay updated on industry trends, competitor offerings, market/product dynamics and emerging technologies, sharing relevant information with customers, answer their questions, provide relevant solutions and close competitive deals.
• Guide new customers through the implementation process, ensuring a smooth transition to our software. Provide training and resources to help them get started to ensure they fully leverage the capabilities of our software.
• Working cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to insure we are continuously focusing on improving the customer experience.
• Monitor customer satisfaction and take actions to enhance it.
• Gather feedback from customers regarding their experiences with our software. Use this feedback to drive product improvements and enhancements.

Account Growth

• Develop prospect or customer roadmaps during discovery calls to fully understand long-term company objectives, conducting in-depth analysis of requirements and challenges.
• Develop account growth strategies and execute them to achieve revenue targets.
• Proactively monitor customer usage and engagement with our software. Identify trends, potential issues, and opportunities for upsell or cross-sell.
• Take the lead in closing deals and securing new business opportunities.

Contract Renewal and Negotiation

• Monitor contract expiration dates and work on contract renewals and negotiation terms to ensure customer retention.
• Ensure customer satisfaction and secure renewals by demonstrating the value of our software and services.

Product Knowledge

• Utilize strong product knowledge and possess sufficient technical acumen to conduct effective, high-level demos before bringing in Sales Engineers, connecting prospects’ business objectives to specific Nintex solutions.
• Reporting and Analytics:
• Use Salesforce to document the health of the sales pipeline funnel, accurately forecasting the expected revenue.
• Keep accurate records of customer interactions and transactions for future reference and analysis.
• Prepare regular reports on account status, including revenue forecasts and customer feedback.
• To be successful, we think you need:
• Bachelor's degree in Marketing or Business or a related field is preferred.
• Experience in a customer facing direct selling role with the ability to close, ideally in a SaaS organization (2-5yrs).
• Proven contributor to a sales team with consistent achievement of sales quotas.
• Experience in Microsoft and/or Salesforce environment preferred.
• Strong account management and relationship management skills.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving abilities and a customer-centric mindset.
• Analytical skills to assess customer usage data to derive insights.
• Excellent interpersonal skills; A high level of trust and integrity, great influencer, respected by partners and customers.
• Strong attention to detail.
• A great sense of teamwork; motivated by helping others and knowledge sharing within the team.
• Familiarity with Customer Relationship Management (CRM) software is a plus.
• What’s in it for you?
• Nintex has a hybrid working model, enabling us to build culture, learn, and grow together.
• We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work.
• This role is a hybrid role in our local Nintex office.
• While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community
• View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.