Senior Account Manager

Overview

Client Delivery & Service Excellence

• Act as the senior point of contact for assigned clients, managing complex client matters, expectations and escalations.
• Oversee end-to-end delivery of client deliverables including NAV calculations, transfer agency activity, audit coordination, regulatory reporting and client-specific reporting.
• Ensure consistent adherence to Apex policies, procedures, service standards and regulatory requirements across all client engagements.
• Proactively identify opportunities to enhance client service delivery and add value through process improvements or expanded service offerings.

Technical Oversight & Risk Management

• Provide expert oversight and review of fund accounting activities including portfolio reconciliation, fee calculations (management, performance, equalisation), capital activity and expense accruals.
• Actively address sub-standard work and ensure corrective action where work does not meet Apex or client expectations.
• Assess operational, regulatory and reputational risks, taking accountable action to mitigate issues and escalate where required.
• Support SSAE 18 / SOC control implementation and ongoing compliance in coordination with internal and external auditors.

People Leadership & Team Management

• Lead, coach and develop Account Managers, Senior Fund Accountants and Fund Accountants, including first-line managers, ensuring clear objectives, performance feedback and career development.
• Create a collaborative, inclusive and high-performance team culture aligned with Apex values and leadership expectations.
• Hold team members accountable for quality, timeliness and conduct, addressing performance issues with timely and constructive action.
• Support cross-location teamwork with Apex Global Support Centres, facilitating effective communication and shared accountability.

Operational Efficiency & Change

• Plan, schedule and manage daily workflows across teams to ensure timely and accurate delivery of all client deliverables.
• Identify, implement and embed process improvements, automation and system enhancements to improve efficiency, scalability and sustainability.
• Actively participate in internal projects, new client onboarding, large mandate integrations and change initiatives across the Group.

Commercial & Stakeholder Contribution

• Actively coordinate with Apex Global Capability Centres (GCC) in India to ensure timely, accurate and high-quality delivery of fund accounting and operational outputs, with clear ownership, issue tracking and resolution.
• Work closely with GCC teams to proactively identify, troubleshoot and resolve delivery, quality or timeliness issues within agreed SLAs, escalating where required and driving continuous improvement.
• Partner with Regional Management, Business Heads and Office Leadership to support day-today office operations, regional initiatives and execution of group priorities.
• Collaborate closely with Business Development, Sales, and Client Relationship teams to support client onboarding, scope management, pricing discussions, cross-sell initiatives and revenue growth opportunities, in line with regulatory requirements.
• Maintain strong, constructive working relationships with Compliance, Risk, Governance, Transfer Agency, Tax, Legal and Technology teams to ensure consistent application of Apex policies, risk-based decision making and regulatory compliance.
• Support accurate and timely billing, invoicing and cash collection, ensuring invoice accuracy, disciplined follow-up and alignment with client SLAs.
• Contribute to MIS, KPI dashboards and management reporting, providing transparency on service delivery, financial performance, risks, issues and operational metrics.
• Actively support audit planning and execution, coordinating with internal and external auditors to ensure on-time completion with no major findings.
• This role is expected to support the effective running of the business and office including but not limited to:
• Timely and accurate delivery of outputs via GCCs and cross-functional teams.
• Strong coordination across regional and office teams to deliver group and regional initiatives.
• High-quality client communication, scope discipline and SLA governance.
• Commercial contribution through revenue opportunities, cost control and effective resource utilisation.
• Proactive risk identification, issue resolution and strong governance standards.