Senior Account Manager ( Arabic )

Company Overview

Job Overview

Client Relationship Management

• Serve as the primary point of contact for assigned accounts, maintaining trust and ensuring high satisfaction across all touchpoints.
• Conduct regular check-ins and business reviews with clients to understand evolving needs and align on priorities.
• Proactively identify upsell and cross-sell opportunities by developing a deep understanding of each client’s business, industry, and competitive landscape.
• Resolve client concerns promptly and professionally, escalating where necessary.

Strategic Planning & Briefing

• Translate client objectives into clear internal briefs for Creative, Studio, Production, PR, and Technology teams.
• Develop and present campaign strategies, content direction, and social media plans that align with client KPIs and brand positioning.
• Lead strategic pitches and creative presentations to clients, articulating the rationale behind proposed work.
• Collaborate with department leads to shape proposals, timelines, and resource allocation for integrated campaigns.

Project & Delivery Oversight

• Own end-to-end project timelines and deliverable tracking across all active workstreams for your accounts.
• Coordinate cross-departmental delivery to ensure work is completed on brief, on time, and to YAZ Media’s quality standards.
• Review creative outputs, production deliverables, and campaign assets before client presentation, ensuring alignment with the approved brief and brand guidelines.
• Flag risks, delays, or scope changes early, and work with internal teams to resolve them.

Performance & Reporting

• Monitor campaign performance metrics and prepare insightful reports that tie results back to client objectives.
• Stay current on social media trends, platform updates, and industry developments to inform client strategy.
• Contribute to quarterly business reviews and annual planning with actionable insights and recommendations.

Must Have

• +4 years of experience in account management at a digital, social, or integrated marketing agency.
• Proven track record of managing a diverse portfolio of clients, including government, corporate, and SME accounts.
• Fluent in Arabic and English (written and verbal) non-negotiable.
• Strong strategic thinking with the ability to connect client business goals to marketing and content strategies.
• Excellent communication, presentation, and client-facing skills.
• Experience managing cross-functional teams and coordinating multi-department delivery.
• Highly organized with the ability to manage multiple accounts and competing deadlines simultaneously.
• Nice to Have
• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience working with UAE government entities and familiarity with government procurement/tender processes.
• Proficiency in project management tools (ClickUp) and CRM systems (HubSpot).