Security Supervisor

Role overview

Security operations

• Supervise, guide, and motivate the security team and ensure each person understands their role.
• Monitor the hotel, conduct regular patrols, and identify potential risks.
• Monitor CCTV, access control, alarms, and other security systems; respond promptly to suspicious activity.
• Respond calmly to incidents, emergencies, alarms, and unexpected situations.
• Lead shift briefings and debriefings to keep the team aligned and informed.
• Inspect the property and enforce access control to protect guests, colleagues, property, and restricted areas.

Incident and emergency response

• Support and lead investigations into theft, damage, unauthorized access, and other security incidents; document and report findings.
• Support emergency drills, fire evacuations, crisis management, and response procedures.
• Work with hotel departments to support daily operations, events, and busy periods while keeping safety central.
• Liaise with SIRA, local law enforcement, emergency services, and other relevant authorities when required.

Equipment and reporting

• Ensure radios, CCTV, alarms, access-control systems, flashlights, and other security equipment are operational and maintained.
• Maintain accurate security logs and prepare management reports on incidents, risks, trends, and improvement opportunities.

Qualifications and attributes

• Able to guide a team, give clear direction, and motivate team members.
• Remains calm under pressure, thinks quickly, and makes sound decisions.
• Notices details and acts before small risks become larger problems.
• Communicates confidently with colleagues, guests, management, and authorities.
• Anticipates potential risks and looks for ways to improve safety.
• Handles sensitive information responsibly and acts with integrity.
• Reliable and consistent, with a positive and approachable manner and a collaborative team approach.

About Mama Shelter