Security Administrator

Role overview

Responsibilities

• Schedule and deploy security personnel to cover contracted hours and maintain staffing levels across contracts.
• Monitor out-of-hours activity and support staff health, safety, and welfare.
• Monitor service standards, KPIs, bookings, check calls, attendance, and shift compliance; escalate concerns.
• Maintain accurate records in Smart Task and other internal systems, and communicate operational and scheduling updates.
• Manage and escalate incidents, sickness, absenteeism, operational issues, and client complaints; respond to client requests and last-minute changes.
• Produce daily operational reports and hand over outstanding tasks.
• Create ad hoc sites, complete assignment instructions and risk assessments, and archive completed sites.
• Prepare cost models and business documentation; reconcile payroll and billing.

Essential requirements

• Valid SIA licence.
• Ability to pass or hold a valid DBS check.
• Exceptional attendance and reliability; strong attention to detail and accuracy.
• Excellent written and verbal communication; ability to work under pressure and meet tight deadlines.
• Good working knowledge of Microsoft Office applications.
• Strong organisational and problem-solving skills; professional, customer-focused approach.

Desirable experience

• Previous experience in the security industry is desirable.
• Scheduling, workforce planning, or control room operations experience is desirable.
• Knowledge of Smart Task or a similar workforce management system is desirable.

About OCS