Cluster Relief Officer
Role Overview
Days of Working: This is a multi-site role based around Chelmsford, working 40 hours per week, shifts will be varied and between the hours of 0700 and 1830
As a Cluster Relief Officer, you will play a key role in maintaining a safe, secure and welcoming environment across a group of court and tribunal buildings within a defined area. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.
Y ou will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service, supporting different locations based on operational requirements.
As part of your role, your key responsibilities will include, but are not limited to:
Provide a professional, welcoming and customer‑focused service to all court users
Control access to buildings, ensuring security procedures are followed at all times
Operate security equipment including CCTV, x‑ray machines and handheld metal detectors*
Conduct searches in line with site procedures
Monitor public and restricted areas, maintaining regular communication with control points
Patrol multiple court locations within your assigned cluster
Respond promptly and effectively to alarms, incidents and security concerns
Accurately record and report all incidents and activities
Support the safe and secure movement of people within the buildings
Maintain high standards of professionalism and compliance at all times
The ideal candidate should meet the following criteria:
Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance**
A valid SIA Licence and relevant security experience
Strong communication and customer service skills
A professional, reliable and detail‑focused approach
Good understanding of security procedures and health & safety practices
Ability to remain calm and respond effectively in challenging situations
Flexibility to travel between multiple sites within a defined area
Desirable:
Experience working within public sector or regulated environments
Experience using security systems such as CCTV and screening equipment
Full Job Posting
About The Role:
Days of Working: This is a multi-site role based around Chelmsford, working 40 hours per week, shifts will be varied and between the hours of 0700 and 1830
As a Cluster Relief Officer, you will play a key role in maintaining a safe, secure and welcoming environment across a group of court and tribunal buildings within a defined area. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner.
Y ou will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service, supporting different locations based on operational requirements.
As part of your role, your key responsibilities will include, but are not limited to:
Provide a professional, welcoming and customer‑focused service to all court users
Control access to buildings, ensuring security procedures are followed at all times
Operate security equipment including CCTV, x‑ray machines and handheld metal detectors*
Conduct searches in line with site procedures
Monitor public and restricted areas, maintaining regular communication with control points
Patrol multiple court locations within your assigned cluster
Respond promptly and effectively to alarms, incidents and security concerns
Accurately record and report all incidents and activities
Support the safe and secure movement of people within the buildings
Maintain high standards of professionalism and compliance at all times
The ideal candidate should meet the following criteria:
Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance**
A valid SIA Licence and relevant security experience
Strong communication and customer service skills
A professional, reliable and detail‑focused approach
Good understanding of security procedures and health & safety practices
Ability to remain calm and respond effectively in challenging situations
Flexibility to travel between multiple sites within a defined area
Desirable:
Experience working within public sector or regulated environments
Experience using security systems such as CCTV and screening equipment
Additional Benefits
- ⭐ Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
- 💷 £1 per hour Attendance Allowance on contracted hours (subject to criteria)
- 🚀 Funded training, development opportunities and a clear pathway to recognised qualifications
- 🤝 Work as part of a professional and supportive team within the Courts & Tribunals Service
- * location specific ** This position is open only to candidates with an unrestricted right to work in the UK. Visa sponsorship is not available for this role.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
- If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
- We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About OCS Group
International facilities management and support services provider.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at OCS Group
Asset & Governance Manager
Eastleigh, GBR
OCS Group is seeking an Asset & Governance Manager to guide asset management across multiple accounts and sites. The role covers lifecycle planning, maintenance strategies, asset data and CAFM governance, performance imp
Cleaning Supervisor
Doncaster, GBR
OCS is seeking a Cleaning Supervisor to lead a small team and maintain safe, hygienic standards. The role includes managing rotas and performance, training cleaning operatives, keeping records, and conducting weekly audi
Asset & Governance Manager
Eastleigh, GBR
OCS Group is seeking an Asset & Governance Manager to lead consistent asset and maintenance management across multiple accounts and sites. The role covers asset data, CAFM systems, lifecycle planning, maintenance strateg
Data Analyst
Barrow in Furness, GBR
OCS Group is seeking a Data Analyst to produce management information, analyze trends and develop reports and dashboards supporting asset management and compliance. The role also involves maintaining asset data, configur
Asset & Governance Manager
Eastleigh, GBR
Cleaning Supervisor
Doncaster, GBR
Asset & Governance Manager
Eastleigh, GBR
Data Analyst
Barrow in Furness, GBR
Casual Security Officer
, GBR
Area Relief Officer
High Wycombe, GBR
Area Relief Officer
St Albans, GBR
Casual Security Officer
Oxford, GBR