Scrum Master

Role overview

Responsibilities

• Guide project methods and deliver training on project delivery methodology.
• Acquire, customize, document, integrate, communicate, and implement IT standards and guidelines.
• Facilitate relationships between Agile teams and Product Owners and support a safe working environment.
• Lead teams in self-organization, resolve conflicts, and help remove impediments.
• Coach and mentor teams on Agile principles and continuous improvement.
• Capture feedback and document sprint reviews to support project goals and team performance.
• Work with Product Owners on backlogs, requirements, and development priorities.

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Certified Scrum Master (CSM) or similar Agile certification.
• Strong understanding of Scrum methodology and business analysis frameworks.
• Hands-on experience with DevOps tools and processes, particularly CI/CD pipelines.
• Ability to lead teams, resolve conflicts, and ensure productivity in an Agile environment.
• Excellent communication and stakeholder management skills.

Required skillset

• Lead Agile ceremonies and implement Scrum principles across development teams.
• Model current and future business processes using BPMN or process flow diagrams.
• Gather and document requirements and translate them into user stories and process documents.
• Collaborate with Product Owners to manage and prioritize backlogs.
• Perform gap analysis and recommend process improvements.
• Track Agile metrics such as burndown charts and velocity.
• Engage stakeholders and resolve conflicts to maintain productive collaboration.
• Use servant leadership, communication, coaching, adaptability, and collaboration.

Preferred qualifications

• PMI-ACP, SAFe Scrum Master, Professional Scrum Master (PSM), or similar advanced certifications are desirable.
• Previous Scrum Master and Business Analyst experience in a DevOps environment is preferred.
• Jira, Confluence, Git, Jenkins, and CI/CD familiarity are preferred.
• Cloud platform experience with AWS, Azure, or Google Cloud and Docker or Kubernetes familiarity are preferred.
• Software development background and experience in finance, healthcare, or another regulated sector are preferred.