Business Analyst

Onsite schedule

• The role requires onsite work five days per week at the identified OPS office location.
• Work is 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks.

Role overview

Digital content responsibilities

• Research, plan, write, design, deliver, evaluate, and maintain user-centered web content.
• Use inclusive, plain-language, user-centered content standards to make government information clear and useful.

Content and digital-service experience

• Experience areas include content strategy, inclusive writing, user-centered design, SEO, journey mapping, user stories, information architecture, content audits, and evaluation.
• Other listed areas include wireframing, prototyping, persona development, user research, content testing, French-language and accessibility standards.
• The description names AODA/WCAG 2.0 AA and agile tools including Miro, Figma, Jamboard, and Mural.
• The role involves analyzing analytics, feedback, and user research to improve services, as well as managing multiple projects and collaborating on sensitive work.

Procurement responsibilities

• Review and develop RFB documents, incorporate team feedback, and ensure procurement activities follow client processes and best practices.
• Prepare procurement documents and briefing materials; facilitate review and approval; advise on scope, requirements, deliverables, vendor participation, procurement approaches, and risks.
• Provide frameworks, methods, tools, advice, coaching, facilitation, and knowledge transfer to client resources.
• Apply market and procurement knowledge, identify success factors, participate in senior-management meetings, and assist with contract award, draft agreements, Statements of Work, and vendor onboarding as required.

Requirements

• Experience with content strategy, inclusive writing, and user-centered design for digital experiences.
• Ability to communicate complex information clearly and concisely.
• Knowledge of government digital-service policies, standards, and legislation, including the Digital Service Standard and Simpler, Faster, Better Services Act.
• Experience with SEO, journey mapping, user stories, information architecture, content audits, evaluation, wireframing, prototyping, persona development, user research, or content testing.
• Experience with French-language and accessibility standards, including FLSA and AODA/WCAG 2.0 AA.
• Experience managing multiple projects and working with multidisciplinary teams using agile product-development tools and techniques.
• Political acuity, collaboration, and relationship-management skills for sensitive projects.
• Ability to analyze analytics, feedback, and user research to improve services.
• Ability to review and develop RFB packages, incorporate team feedback, and produce quality procurement documents.
• Knowledge of procurement best practices, frameworks, methodologies, tools, and approaches.
• Ability to advise on procurement approaches, scope, requirements, deliverables, risks, evaluation, and vendor participation.
• Ability to prepare procurement documents, briefing materials, and draft agreement documents, and provide advice, coaching, facilitation, and knowledge transfer.