Business Analyst

Project overview

Role duties

• Understand registration and permit workflows and document business, system, and data requirements.
• Write user stories and functional and technical specifications.
• Develop Figma prototypes and brief requirements to the development team.
• Lead QA testing and coordinate UAT with Ministry users.
• Update and groom the product backlog on an ongoing basis.
• Lead requirements workshops, JAD sessions, and stakeholder interviews; liaise between business users, IT teams, and vendors.
• Identify systems re-engineering, workflow optimization, and automation opportunities.

Required experience and skills

• Experience gathering, analyzing, and documenting data, system, and business requirements.
• Business analysis expertise using Visio diagrams and swimlane diagrams.
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL.
• Experience liaising among business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Experience using JIRA, Confluence, and Azure DevOps for requirements tracking and project collaboration.
• Understanding of Scrum, Kanban, and Waterfall methodologies.

Preferred and additional qualifications

• Power BI, SQL, and Advanced Excel tools for data-driven decision-making are listed as a plus.
• Knowledge of ERP, CRM, or cloud-based business solutions is an asset.
• Prior Ontario Public Sector or other government experience is preferred.
• Familiarity with OPS governance frameworks, procurement, regulatory compliance, and service delivery models is beneficial.

Work arrangement

• The position is explicitly listed as onsite at an identified OPS office, Monday through Friday, during standard 8:00 a.m.–5:00 p.m. hours, excluding lunch breaks.
• Supplier comments reiterate five days onsite.