Business Analyst

Role overview

Core responsibilities

• Gather, document, and analyze stakeholder and subject-matter expert needs and requirements.
• Assess business problems and opportunities, document requirements for I&IT solutions, and advise on consistent business analysis practices.
• Identify re-engineering and cost-effective service delivery improvements; align analysis with project, architecture, and systems development methods.
• Develop strategies, business cases, cost-benefit analyses, and feasibility studies for business I&IT initiatives.
• Use JAD sessions, interviews, mockups, and other methods to gather requirements.
• Model business processes, use cases, conceptual and logical data, process and data flows; define business rules and non-functional requirements.
• Monitor progress, resolve issues, report to management and stakeholders, and develop analysis performance measures and traceability matrices.

Core experience and capabilities

• Experience gathering, analyzing, and documenting data, system, and business requirements; creating business analysis Visio and swim-lane diagrams.
• Ability to define use cases, user stories, and acceptance criteria and liaise between business users, IT teams, and vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews; preparing business cases and cost-benefit analyses.
• Experience using CASE tools to document conceptual requirements and scope.
• Strong analytical, problem-solving, decision-making, written and verbal communication, interpersonal, and negotiation skills; able to meet deadlines and work in a team.

Tools and methods

• Must-have tools listed by the supplier: JIRA, Confluence, Azure DevOps, Visio, Lucidchart, MIRO, and Figma.
• Power BI, SQL, and Advanced Excel are listed as a plus; ERP, CRM, and cloud business solutions are assets.
• Desirable experience includes information retrieval tools, business and data requirements translation, process mapping, structured, object-oriented, and Agile methods, and performance measurement.

Desirable knowledge

• Knowledge of information management principles, concepts, policies, and practices is desirable.
• Ontario Public Sector or government experience and familiarity with OPS governance, procurement, regulatory compliance, service delivery, AODA, and related standards are desirable.

Work arrangement

• Supplier comments specify five days onsite.

Supplier note

• Supplier submission limit: one candidate. Closing date and time listed as October 13, 2026, at 12:00 p.m. EST.