Sales Supervisor

Role overview

Responsibilities

• Supervise sales representatives and allocate tasks and sales territories.
• Create daily and weekly visit plans and track execution; monitor monthly, quarterly, and annual sales targets.
• Expand sales in retail outlets, pharmacies, and distributors, and develop the customer network.
• Build client relationships, retain customers, and attract new ones.
• Coordinate with finance on orders, sales, collections, and documentation; coordinate inventory and product availability with management.
• Ensure representatives follow established prices, discount policies, and sales proposal standards.
• Prepare regular reports on sales and team performance, new clients, and opportunities.
• Train representatives in sales, negotiation, customer service, and product knowledge.
• Monitor competitor performance, pricing, and market movements; recommend actions to management.
• Resolve customer complaints and sales issues with relevant departments; propose improvements to sales, distribution, and team efficiency.

Requirements and qualifications

• At least 5 years of sales experience; adhesive products, retail, or cosmetics experience is preferred.
• Previous experience supervising sales representatives or leading a sales team.
• Wholesale sales and client account management experience.
• Proven record of achieving sales targets and developing a customer base.
• Strong leadership, communication, negotiation, and persuasion skills.
• Ability to prepare sales plans, analyze results, and assess performance metrics.
• Proficiency in Microsoft Excel and CRM or ERP systems.
• Ability to monitor collections, receivables, and key accounts.
• Able to work in the field and visit clients, including accompanying representatives as needed.
• Strong organization and decision-making skills; adherence to company policies and professional ethics.