Sales Specialist (Food and Veterinary PCR Diagnostics)

Haven Scientific is a proudly Saudi-born company headquartered at the Innovation Cluster of King Abdullah University of Science and Technology (KAUST).

Haven Scientific stands as the sole manufacturer in the MENA region of genomic tests featuring cutting-edge proprietary designs, offering a diverse range of tests that include infectious diseases, genetic testing, and nucleic acid isolations.

Driven by a strong commitment to R&D, Haven Scientific continuously invests in developing solutions tailored to the region's needs, customizing products for the local market while ensuring competitive pricing and reliable, in-Kingdom support.

With a vision to lead the genomics space across the region, Haven Scientific partners with leading academic and research institutions and is dedicated to advancing scientific innovation that supports both healthcare and research communities in Saudi Arabia and beyond.

Haven Scientific is seeking a proactive Sales Specialist.

The Sales Specialist is responsible for managing and developing strategic relationships with the company’s key clients to ensure long-term partnerships, customer satisfaction, and revenue growth.

The role serves as the primary point of contact between the company and its key accounts, ensuring effective communication, smooth operations, and timely execution of business activities.

· Build and maintain strong, long-term relationships with key customers.

· Serve as the primary point of contact for assigned accounts.

· Understand customer needs, operational requirements, and business objectives.

· Independently identify, pursue, and close new client opportunities from prospecting to first po.

· Develop and own account plans for assigned key accounts, in alignment with the sales manager.

· Support the implementation of strategic initiatives within assigned accounts.

· Identify potential opportunities within existing accounts and communicate them to management.

· Achieve assigned targets across both new client acquisition and existing account growth.

· Prepare quotations, proposals, and coordinate with internal departments to ensure successful order processing.

· Monitor sales performance and maintain an updated sales pipeline in the crm system.

· Ensure all invoices are properly uploaded and recorded in the system.

· Follow up with customers to ensure timely payment and collection of outstanding invoices.

· Coordinate with the finance department to track payment status and resolve any billing issues.

· Ensure that invoice payments are collected from the end user within the agreed payment terms.

· Ensure high levels of customer satisfaction by providing professional support and timely responses.

· Coordinate product demonstrations, training sessions, and technical support when required.

· Address customer concerns and escalate issues internally when necessary.

· Work closely with internal teams, including sales management, logistics, technical support, finance, and regulatory departments.

· Ensure smooth order processing, product delivery, and service support.

· Monitor customer feedback and market developments.

· Report customer requirements, market opportunities, and competitor activities to the Sales Manager.

· Maintain crm data accuracy and completeness at all times, ensuring all client interactions, opportunities, and account activities are logged.

· Maintain accurate documentation of customer interactions and account activities.

· Provide regular updates and reports to the Sales Manager regarding account performance, collections, and sales progress.

Bachelor’s degree in Life Sciences, Molecular Biology, Biotechnology, Medical Laboratory Sciences, or a related field.