Sales Manager

Role overview

Sales strategy and account management

• Develop national sales strategies for revenue growth, acquisition, retention, and market expansion.
• Identify opportunities across industries, build major customer relationships, negotiate and close corporate agreements, and drive upselling and cross-selling.
• Monitor markets, competitors, customer demand, and industry trends; contribute to budgets, forecasts, targets, and business plans.
• Lead national key account operations and develop tailored solutions that meet customer needs and improve service delivery.
• Promote automated solutions and digital tools to improve customer experience and operational efficiency.
• Monitor account performance, implement corrective actions, and maintain information for account planning and commercial decisions.

Team leadership and performance

• Lead, coach, and develop the key accounts team; set performance targets, monitor KPIs, and provide regular feedback.
• Identify training needs and improve sales capability; develop workforce plans and support talent development, succession planning, and career progression.
• Monitor national and regional performance against targets and budgets; present sales reports, forecasts, analyses, and recommendations to senior management.
• Address performance gaps with action plans, ensure effective processes and timely reporting, and participate in audits and continuous improvement initiatives.

Collaboration and governance

• Collaborate with internal departments on customer needs, business development, and new projects; evaluate opportunities against company policies, objectives, and capabilities.
• Support strategic projects and ensure compliance with company policies, procedures, and governance requirements.
• Promote workplace health, safety, environmental awareness, and business continuity practices within the department.

Qualifications and experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• At least 5 years of relevant professional experience, including at least 2 years in a managerial role; logistics, courier, transportation, or freight forwarding experience is preferred.
• A postgraduate qualification is an advantage.
• Alternatively, candidates with a diploma or relevant professional certifications may be considered with over 8 years of logistics, courier, or freight forwarding experience, including at least 3 years in senior management.
• Alternatively, candidates with a diploma or relevant professional certifications may be considered with over 10 years of relevant industry experience, including at least 5 years in management.

Required skills

• Strong national sales strategy, business development, key account management, and negotiation capabilities.
• Knowledge of sales processes, products, and commercial solutions, with a strong understanding of the Saudi market, regional territories, and competitors.
• Leadership, team development, performance management, analytical, planning, organizational, and decision-making skills.
• Relationship management, networking, and communication skills; proficiency in Microsoft Office and relevant business systems; advanced English.

Key success measures