Internal Auditor - Operations

Role overview

Audit planning and operational reviews

• Research operational areas, map processes and risks, join pre-audit meetings, draft risk-and-control matrices, and define sampling strategies.
• Audit logistics from booking and sorting through linehaul, delivery, proof of delivery, and returns; check custody, scans, timestamps, and seals.
• Review staffing, route and vehicle use, fleet maintenance, facility costs, and outsourced courier compliance with contracts and SLAs.
• Test courier debriefs, COD collection and reconciliation, billing accuracy, and system inputs to prevent loss or revenue leakage.
• Review facility and fleet security, CCTV, safety protocols, regulatory permits, and incident escalation.

Testing, reporting, and follow-up

• Use Excel, Power BI, or analytical software to test complete data populations, identify anomalies or overrides, and assess operational system integrity.
• Execute testing, maintain evidence-backed working papers, and increase sample sizes when control failures are identified.
• Draft clear observations, establish root causes, assign risk ratings, and recommend practical corrective actions.
• Verify management closure evidence and test actions before signing off resolved findings.

Education and experience

• Bachelor's degree in internal auditing, accounting, finance, supply chain, logistics, business, or engineering.
• At least 3 years of experience in internal audit, operational audit, risk, or compliance.
• Logistics, transport, supply chain, or e-commerce experience is strongly preferred.

Certifications and skills

• CIA (or in progress), CFE, CRMA, CPA/ACCA, or ISO Lead Auditor certification is preferred.
• Strong proficiency in Excel; Power BI, SQL, or audit management software experience is advantageous.
• Key competencies include professional scepticism, evidence-based judgment, root-cause analysis, concise report writing, and stakeholder communication.

Independence and decision rights

Performance indicators