Sales Associate

Business Introduction

Role Profile

Responsibilities

• Be the ultimate champion of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling an exceptional customer experience.
• Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager when necessary.
• Achieve set sales targets and use creative ways to exceed them, keeping the customer in mind.
• Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up-sell and cross-sell.
• Ensure store standards are maintained at all times, supporting with in-store tasks including cleanliness, tidiness and replenishment.
• Comply with all store security policies and regulations, minimizing exposure to stock loss.
• Use advanced selling skills to support the customer's needs, generate high value transactions, and build a consistent flow of repeat custom.
• Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores if not available in store.

Requirements

• High School Certificate.
• 1-2 years industry experience.
• Good communication skills.
• Excellent customer service.

What We Offer

• A mission to create great moments and build memorable experiences.
• A friendly environment where everyone shares positive vibes.
• Work with over 50,000 diverse and talented colleagues guided by a Leadership Model.