Sales and Customer Service Specialist
Key Skills for This Role
Full Job Posting
Responsibilities
- Welcome visitors at company headquarters and direct them to the appropriate department.
- Respond professionally to phone inquiries and forward them to relevant departments.
- Maintain visitor records and document visitor movements.
- Contact clients to confirm shipment receipt and check whether they have remarks.
- Prepare daily customer evaluation and product-delivery observation reports for relevant management teams.
- Contact prospective clients, explain products, and answer inquiries.
- Forward customer inquiries as sales opportunities to the sales department.
- Track sales-team interaction and follow-up on opportunities, reporting reasons for lack of client engagement.
- Prepare price quotations and send them to the sales manager.
Skills
- Proficiency in computer skills.
- Communication skills.
- Ability to organize and manage time.
- Fluency and good presentation skills.
- Ability to work under pressure.
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