Sales Account Manager

Main Responsibilities

• Direct customer interaction to influence, guide, and consult customers in securing new orders; deliver Operating Plan (quota).
• Manage complex project-based sales with long sales cycles, particularly within Aerospace & Defense, Oil & Gas and regulated industrial environments.
• Build strong, strategic relationships with key end users and industrial distributors.
• Act as the commercial lead on assigned projects.
• Efficiently handle new business leads; nurture, diagnose, design, and deliver solutions appropriate for specific customer needs.

Distributor Management

• Manage and develop industrial distributors across the Middle East, ensuring alignment with CribMaster strategy and capability to support complex projects.
• Support distributors with program development, training, end-user meetings and customer events.
• Drive opportunity qualification, pipeline development, and execution through distributor channels.

Project & Solution Delivery

• Work directly with end-use customers to design and deliver solutions aligned with technical, operational, and compliance requirements.
• Support the launch of new products and solutions, providing market feedback to Product Management and leadership.
• Participate in trade shows, sales events, customer demos, webinars, and on-site presentations.

Systems & Reporting

• Maintain accurate customer records, opportunities, and forecasts in SalesForce.com.
• Define and maintain a KPI scorecard to report on sales performance, pipeline health, and forecast accuracy.

Secondary Responsibilities

• Supporting, generating and validating quotations and price estimations for projects.
• Identify and resolve missing information or inconsistencies that may impact order or project delivery.
• Maintain strong ownership of assigned accounts to ensure after-sales support, service and technical issues are handled effectively.
• Clearly communicate critical information to internal departments to ensure accurate and timely delivery.
• Follow up on leads and customer requests within defined SLAs.
• Provide support related to sales order entry, billing, subscriptions and customer negotiations when required.
• Support the Technical Support and Installation team with local on-site support when necessary and logistically feasible.