Room Service Order Taker - Arabic Speaker

Role scope

Order taking and guest service

• Coordinate with waiters, waitresses, and minibar attendants.
• Take orders by telephone and enter them correctly in the POS system for communication to service and kitchen departments.
• Handle guest enquiries courteously; report complaints and feedback promptly and ensure guest follow-up.
• Explain food and beverage items, upsell, and offer alternatives.

Outlet operations

• Monitor operating supplies and equipment and reduce spoilage and waste.
• Keep the workplace and surrounding area clean and organized; perform opening and closing procedures.
• Assist with scheduled inventories of products and operating equipment.
• Attend staff meetings and scheduled departmental and hotel training.

Service standards

• Maintain knowledge of hotel services, products, food, and beverage items.
• Follow hotel policies and fire, hygiene, health, and safety rules.
• Maintain professional grooming, appearance, and hygiene; help uphold service standards and guide the team as needed.

Required experience and skills

• Experience in an F&B service role is required.
• Very good written and spoken English skills are required.
• Ability to work and communicate in a multinational environment is required.
• Strong communication, telephone, organization, and time-management skills are required.
• Ability to work in a team, handle pressure, and find proactive, rational solutions is required.
• A professional, confidential, ethical, safe, and organized approach is required.
• The title identifies the role as Arabic-speaking.

Knowledge and expertise

• Hospitality management or a related field is listed under skills, knowledge, and expertise; no degree is explicitly required.

About Kempinski