Front Desk Agent

Role overview

Guest arrival and departure

• Check in arriving guests and check out departing guests according to Kempinski, LQA, and Forbes standards; maintain LQA results above 85%.
• Register guests, assign rooms, accommodate special requests, and help complete registration cards when needed.
• Use suggestive selling to promote rooms and other hotel services.
• Verify payment methods and follow credit-checking procedures, or refer cash payments to cashiers.
• Process departures, check last-minute charges, receive payments, settle accounts, and provide invoices.

Front-office service and operations

• Handle cashier transactions, post guest charges, exchange foreign currency, and balance the cash float at shift end.
• Respond to guest requests and questions in person or by telephone; provide information, take action, or refer matters to the appropriate people.
• Handle matters such as safe deposit boxes, messages, and complaints.
• Coordinate room-status updates with housekeeping for late check-outs, early check-ins, and special requests.
• Stay informed about hotel products, services, and daily and meeting activities.
• Maintain knowledge of room reservation procedures and keep the work area neat.
• Take on additional duties as business and hotel needs require.

Department and location

• Department: Rooms Division, Front Office & Guest Services.
• Location: Doha, Qatar.

Compensation

• The description lists compensation as QR0 per month.

Requirements

• Carry out guest-facing duties in a friendly, caring, professional, and positive manner.
• Maintain working knowledge of room reservation procedures.
• Maintain knowledge of hotel products, services, and daily and meeting activities.
• Meet Kempinski, Leading Quality Assurance, and Forbes service standards, with LQA results above 85%.