Room Attendant

Clean, service, and maintain guest rooms and suites in accordance with Raffles standards of luxury, hygiene, and presentation.

Ensure beds, linens, furnishings, amenities, and bathrooms are immaculate and meticulously arranged.

Perform turndown services with precision, elegance, and attention to detail.

Replenish guest amenities, linens, and supplies according to brand standards and guest preferences.

Pay close attention to room setup, ambiance, and finishing touches to ensure a flawless presentation.

Identify and report any room defects, damages, or maintenance issues promptly.

Respect guest belongings and privacy at all times, maintaining the highest level of discretion.

Greet guests politely and professionally when encountered, responding courteously to requests within scope.

Communicate guest preferences, special requests, and feedback to the Housekeeping Supervisor.

Support service recovery efforts by ensuring swift corrective action when required.

Uphold Raffles grooming, hygiene, and professional conduct standards at all times.

Follow approved cleaning procedures, chemical handling guidelines, and equipment usage protocols.

Ensure compliance with health, safety, and environmental standards.

Handle lost and found items in accordance with hotel procedures.

Complete assigned workload efficiently while maintaining consistent quality standards.

Ensure housekeeping trolleys, storage areas, and pantries are clean, organized, and well-stocked.

Participate in deep cleaning programs and special projects as assigned.