Public Area Supervisor

Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas.

Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.

Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.

Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.

Guest Experience & Service Excellence: Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.

Handle guest concerns related to cleanliness or public area presentation promptly and professionally.

Coordinate special cleaning or setup requirements for VIP movements, events, and functions.

Support service recovery efforts through immediate corrective action and follow-up.

Team Leadership & Development: Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards.

Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.

Provide on-the-job training and continuous feedback to ensure high performance and consistency.

Assist in performance evaluations, scheduling, and attendance monitoring.

Coordination & Communication: Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations.

Report maintenance issues, damages, and safety concerns promptly.

Ensure accurate communication of public area readiness for events and high-traffic periods.

Standards, Safety & Compliance: Enforce Raffles grooming, hygiene, and workplace conduct standards at all times.

Ensure compliance with health, safety, environmental, and sustainability policies.

Maintain confidentiality and professionalism when working in guest-facing environments.

Ensure adherence to hotel policies, emergency procedures, and security protocols.