Butler Coordinator
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Key skills for this role
About the Role
Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery. Meticulously review arrival lists (i.
Key Skills for This Role
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Overview
Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.
Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
Track and monitor service requests performed by other departments such as Turndown (Housekeeping), Maintenance, or F&B to ensure they meet Raffles strict timelines and standards.
Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
Actively update guest history databases with personal information, practices, and "likes/dislikes" gleaned from observations and feedback.
Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.
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