Retail Operations Specialist

About This Role

We are looking to hire a Retail Operations Specialist

who will be responsible supporting the smooth operation and performance of food and beverage concessions. The role ensures partners deliver a high-quality culinary experience, meet sales objectives, and maintain strong standards in food quality, customer service, and safety.

For our client based in Dubai which is one of the largest companies in the region.

This position is a contract role with an initial duration of 12 months and is renewable.

Key responsibilities:

Concessionaire & Partner Management

• Build and maintain positive working relationships with F&B concession partners
• Assist with lease terms, renewals, and related commercial arrangements

Culinary & Service Quality

• Support concessionaires in offering diverse, high-quality menu options
• Monitor food quality, presentation, and adherence to culinary and service standards

Customer Experience & Marketing

• Enhance the overall dining experience through strong service, cleanliness, and food safety standards
• Coordinate promotions and marketing initiatives across F&B partners

Financial Performance & Compliance

• Analyze financial and sales data to assess partner performance
• Ensure compliance with all health, safety, licensing, and operational requirements

Reporting & Operational Oversight

• Prepare regular reports on performance and compliance
• Provide oversight of daily operations including sales, staffing, and inventory control

Knowledge & skills:

• Understanding of culinary operations and business management
• Familiarity with food safety, health, and sanitation regulations
• Ability to use data analytics tools to assess trends and performance
• Knowledge of sustainability practices (e.g., waste reduction, responsible sourcing)
• Quality assurance experience to uphold food and service standards
• Strong communication and negotiation skills
• Proficient in Microsoft Office

Qualifications & Experience

• Education
• Bachelor’s degree in Business, Hospitality Management, or a related field.
• Experience
• 3–5 years of experience in food & beverage, hospitality, or customer-focused environments.
• Experience in customer service and F&B operations.
• Industry experience involving concessions or multi-unit hospitality environments is advantageous

Availability:

Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer. (Update based on the job requirements)

We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps