Restaurant Supervisor
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Key skills for this role
About the Role
Banyan Tree Dubai seeks a Restaurant Supervisor to lead the service team and ensure smooth restaurant operations. The role involves supervising staff, handling guest feedback, and maintaining luxury service standards.
Key Skills for This Role
Responsibilities
- Supervise and coordinate restaurant service to ensure seamless guest experiences
- Welcome and interact with guests, ensuring personalised and attentive service throughout their visit
- Handle guest feedback and complaints professionally, ensuring timely resolution
- Lead the service team during shifts, ensuring clear communication and smooth coordination
- Oversee restaurant setup, mise en place, and closing procedures
- Ensure compliance with HACCP, hygiene, and safety standards
Requirements
- Minimum 2–3 years’ experience in a supervisory role within luxury hotels or high end restaurants
- Strong background in Food & Beverage service standards
- Experience in guest facing leadership roles in a fast paced environment
- Knowledge of POS systems and restaurant operations
- Excellent communication skills in English
Full Job Posting
Role Overview
- As a Restaurant Supervisor at Banyan Tree Dubai, you play a key leadership role in delivering exceptional guest experiences and ensuring smooth day to day restaurant operations.
- You will supervise the service team, uphold luxury service standards, and act as a role model in delivering personalised, attentive, and intuitive hospitality aligned with the Banyan Tree brand.
Key Responsibilities
- Supervise and coordinate restaurant service to ensure seamless guest experiences.
- Welcome and interact with guests, ensuring personalised and attentive service throughout their visit.
- Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when required.
- Ensure service standards consistently reflect luxury brand expectations.
- Lead the service team during shifts, ensuring clear communication and smooth coordination.
- Allocate sections and duties to waiters and ensure efficient table coverage.
- Provide on the job coaching, guidance, and support to team members.
- Support training and onboarding of new colleagues.
- Oversee restaurant setup, mise en place, and closing procedures.
- Ensure compliance with sequence of service and brand SOPs.
- Monitor cleanliness, grooming standards, and overall restaurant presentation.
- Support reservation flow, seating plans, and table management during service.
Qualifications & Experience
- Minimum 2–3 years’ experience in a supervisory role within luxury hotels or high end restaurants.
- Strong background in Food & Beverage service standards.
- Experience in guest facing leadership roles in a fast paced environment.
- Knowledge of POS systems and restaurant operations.
- Excellent communication skills in English; additional languages are an advantage.
Why Join Us
- At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
- We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
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