Waiter / Waitress – Pool & Beach

Company Description

Job Description** **Role Overview

Guest Experience

• Welcome guests warmly and provide attentive poolside and beach service.
• Take and deliver food & beverage orders accurately and efficiently.
• Anticipate guest needs, including hydration, comfort, and shade preferences.
• Provide personalised service, building rapport with guests throughout their stay.
• Handle guest requests and feedback promptly and professionally.

Pool & Beach Service Operations

• Set up and maintain sunbeds, umbrellas, towels, and service stations according to brand standards.
• Ensure pool and beach areas are clean, organised, and visually presentable at all times.
• Monitor guest areas regularly to ensure timely service and guest comfort.
• Ensure proper coordination of orders with kitchen and bar teams.
• Assist with towel distribution and cabana service where applicable.

Food & Beverage Service

• Present menus, explain offerings, and confidently recommend items.
• Ensure accurate order taking and timely delivery of food and beverages.
• Maintain strong knowledge of menu items, allergens, and daily specials.
• Support upselling of beverages, refreshments, and in-room/poolside offerings.

Health, Safety & Compliance

• Ensure compliance with all pool safety regulations and hygiene standards.
• Monitor guest safety and escalate concerns where necessary (e.g., heat exposure, safety risks).
• Maintain cleanliness of service equipment and surrounding areas.
• Follow all HACCP and food safety standards.

Teamwork & Coordination

• Work closely with kitchen, bar, and pool attendants to ensure smooth service flow.
• Support colleagues during peak periods and maintain team efficiency.
• Participate in daily briefings and follow operational instructions from supervisors.

Qualifications** **Qualifications & Experience

• Previous experience as a waiter/waitress in a luxury hotel, beach club, or resort environment preferred.
• Experience in outdoor, high-volume service environments is an advantage.
• Strong knowledge of food & beverage service standards.
• Excellent spoken English; additional languages are a plus.
• Physically fit and comfortable working in outdoor, warm-weather conditions.

Competencies

• Strong guest focus and service excellence mindset
• High energy and resilience in outdoor environments
• Excellent communication and interpersonal skills
• Attention to detail and cleanliness standards
• Ability to work under pressure in a fast-paced setting
• Team-oriented with a proactive attitude
• Adaptability and flexibility
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.