Waiter / Waitress

Company Description

Job Description** **Role Overview

Guest Experience

• Welcome guests warmly and escort them to their table where required.
• Present menus, explain dishes, daily specials and beverage recommendations with confidence.
• Take accurate food and beverage orders and relay them promptly using the POS system.
• Deliver food and beverages efficiently while ensuring presentation standards are maintained.
• Anticipate guest needs and respond promptly to requests throughout the dining experience.
• Build rapport with guests and personalise service wherever possible.
• Handle guest enquiries and resolve minor concerns professionally, escalating when necessary.

Operational Excellence

• Set up and prepare the restaurant before service according to brand standards.
• Maintain cleanliness and organisation of the restaurant, service stations and back-of-house areas.
• Ensure tables are properly reset and maintained throughout service.
• Follow sequence of service and all departmental SOPs.
• Process guest bills accurately and efficiently.
• Support opening and closing procedures.

Food & Beverage Knowledge

• Develop thorough knowledge of menus, ingredients, allergens and preparation methods.
• Understand wine, spirits and beverage offerings to make suitable recommendations.
• Upsell menu items and promotions confidently while enhancing the guest experience.

Health, Safety & Compliance

• Follow all food hygiene, HACCP and health & safety procedures.
• Maintain high standards of personal grooming and hygiene.
• Comply with company policies and local regulations relating to food service and alcohol.

Teamwork

• Work collaboratively with kitchen, bar and fellow colleagues to ensure smooth service.
• Assist colleagues during busy periods and contribute to a positive working environment.
• Participate in training sessions and continuously develop product and service knowledge.

Qualifications** **Qualifications & Experience

• Previous experience as a Waiter/Waitress in a luxury hotel or premium restaurant preferred.
• Good knowledge of food and beverage service standards.
• Experience using POS systems is an advantage.
• Excellent spoken English; additional languages are beneficial.
• A passion for hospitality and creating memorable guest experiences.

Competencies

• Guest-centric mindset
• Professional presentation and grooming
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to work under pressure in a fast-paced environment
• Team player with a positive attitude
• Adaptability and flexibility
• Commercial awareness and upselling ability
• Time management and organisational skills
• **Additional Information** **Why Join Us:** At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
• We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.