Restaurant Supervisor
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Key skills for this role
About the Role
As a Restaurant Supervisor at Banyan Tree Dubai, you play a key leadership role in delivering exceptional guest experiences and ensuring smooth day-to-day restaura.
Key Skills for This Role
Responsibilities
- Supervise and coordinate restaurant service to ensure seamless guest experiences
- Welcome and interact with guests, ensuring personalized and attentive service
- Handle guest feedback and complaints professionally
- Lead the service team during shifts, ensuring clear communication and smooth coordination
- Allocate sections and duties to waiters and ensure efficient table coverage
- Provide on the job coaching, guidance, and support to team members
- Oversee restaurant setup, mise en place, and closing procedures
- Ensure compliance with sequence of service and brand SOPs
- Monitor cleanliness, grooming standards, and overall restaurant presentation
- Support reservation flow, seating plans, and table management
- Assist in inventory control and daily operational checks
- Ensure full compliance with HACCP, hygiene, and safety standards
Requirements
- Experience in restaurant supervision or similar leadership role
- Strong knowledge of menu items, ingredients, allergens, and preparation methods
- Ability to lead and motivate a team
- Excellent communication and interpersonal skills
- Knowledge of HACCP, hygiene, and safety standards
Full Job Posting
Role Overview
- As a Restaurant Supervisor at Banyan Tree Dubai, you play a key leadership role in delivering exceptional guest experiences and ensuring smooth day to day restaurant operations.
Guest Experience & Service Excellence
- Supervise and coordinate restaurant service to ensure seamless guest experiences.
- Welcome and interact with guests, ensuring personalised and attentive service throughout their visit.
- Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when required.
- Ensure service standards consistently reflect luxury brand expectations.
Team Leadership & Supervision
- Lead the service team during shifts, ensuring clear communication and smooth coordination.
- Allocate sections and duties to waiters and ensure efficient table coverage.
- Provide on the job coaching, guidance, and support to team members.
- Support training and onboarding of new colleagues.
- Motivate the team to maintain high performance and service consistency.
Operational Excellence
- Oversee restaurant setup, mise en place, and closing procedures.
- Ensure compliance with sequence of service and brand SOPs.
- Monitor cleanliness, grooming standards, and overall restaurant presentation.
- Support reservation flow, seating plans, and table management during service.
- Assist in inventory control and daily operational checks where required.
Food & Beverage Knowledge
- Maintain strong knowledge of menu items, ingredients, allergens, and preparation methods.
- Ensure the team is well informed and able to confidently explain offerings.
- Support upselling initiatives and revenue optimisation strategies.
Health, Safety & Compliance
- Ensure full compliance with HACCP, hygiene, and safety standards.
- Monitor adherence to grooming and presentation standards across the team.
- Report and escalate any operational or safety concerns promptly.
Administrative Support
- Assist with shift reports, guest feedback logs, and daily handovers.
- Support scheduling inputs and operational briefings as required.
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