Restaurant Supervisor
Skills
About This Role
Key Responsibilities
- Guest Service
- Supervise the FOH team to ensure guests receive professional, friendly, and efficient service.
- Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally. Escalating major issues to the Cluster Restaurant Manager.
- Ensure the restaurant environment is welcoming, clean, and organized at all times.
• Team Supervision & Training
- Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, and hygiene.
- Conduct daily briefings and follow up on team tasks to ensure accountability and quality.
- Motivate the team to maintain high service standards during all shifts.
- Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts.
• Stock Management & Ordering
- Conduct weekly and monthly stock takes for beverages, disposables, and service items.
- Place stock orders as required, ensuring accuracy and compliance with restaurant needs.
- Monitor stock usage, wastage, and shortages, reporting findings to the Cluster Restaurant Manager.
• Reporting & Operational Support
- Submit daily sales reports and assist with cash and POS reconciliation.
- Ensure FOH stations, service areas, and beverage counters are properly set up and maintained.
- Oversee service flow and team allocation during shifts to optimize efficiency.
• Compliance & Standards
- Enforce hygiene, grooming, and uniform standards among FOH staff.
- Ensure compliance with HACCP and Dubai Municipality health and safety regulations.
- Report operational or maintenance issues promptly for resolution. br br
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