Restaurant Manager (Restaurant in Riyadh)

Overview

Riyadh, Saudi Arabia

Key Responsibilities

• Cultivate an atmosphere of refined hospitality by personally welcoming guests, anticipating their needs, and ensuring every interaction exceeds expectations for luxury service standards.
• Develop and maintain relationships with VIP clientele and regular guests, maintaining detailed preference records to personalize each visit and foster long-term loyalty.
• Handle guest feedback, complaints, and special requests with diplomacy and efficiency, transforming challenges into opportunities to demonstrate exceptional service recovery.
• Oversee all front-of-house operations including dining room service, host stand management, and guest flow to ensure seamless, elegant service during all hours of operation.
• Establish and maintain impeccable service standards through detailed standard operating procedures, ensuring consistency in presentation, timing, and guest interaction protocols.
• Conduct pre-service briefings with the team to review reservations, special occasions, VIP arrivals, and menu highlights while reinforcing service excellence expectations.
• Recruit, train, and mentor front-of-house staff in luxury service techniques, cultural sensitivity, and the art of anticipatory hospitality that defines our brand.
• Create staff schedules that optimize service coverage during peak hours while managing labor costs effectively and ensuring adequate rest periods for team members.
• Foster a positive, professional work environment through clear communication, ongoing coaching, performance evaluations, and recognition of exceptional service delivery.
• Monitor and analyze daily sales, guest counts, and service metrics to identify trends, optimize operations, and implement strategies for revenue growth and operational efficiency.

Qualifications

• Minimum 5 years of management experience in luxury hospitality, fine dining, or high-end café environments, with proven expertise in delivering exceptional guest experiences and leading service teams.
• Fluency in English required; Arabic language skills highly preferred. Additional languages are advantageous given Riyadh's international clientele.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Professional certifications in hospitality management or service excellence are valued.

Job Type: Full-time

Application Question(s)

• In which city and country are you currently located?
• From which country are you? Nationality)
• How old are you?
• What is your height? (in cm)
• If you are hired for this role, after how many day before you can join our company?
• How much is the minimum NON-NEGOTIABLE full package salary (You arrange your own accommodation and transportation) that you are accepting for this role?
• IMPORTANT: Please DO NOT apply if you are not willing to move to Riyadh, Saudi Arabia. For faster processing of your application, please make sure that you have a photo in your CV here.